COVID-19 Safety Measures
There is nothing of greater importance than ensuring the safety and well-being of our patients and our team. Ourresponse to the COVID-19 outbreak has been comprehensive and meticulous. We have upgraded our safetyprotocols to exceed what is recommended by the American Dental Association (ADA), the Centers for DiseaseControl (CDC), and the Occupational and Safety Health Administration (OSHA). For those reasons, your experienceat our new office will be different than it has been in the past. We want to update you of the many steps we are nowtaking, in our brand new office at 1 Palmer Avenue, suite 200 in Scarsdale, We greatly appreciate your patienceas we roll out our new protocols.
Some of the measures we have implemented are:
- state of the art HEPA air purification
- Hypochlorous acid fogging (deep cleaning) done daily through the entire office
- contactless thermometer used to take temperature of both staff and all patients prior to entrance
- pulse oximeter to quickly and noninvasively measure oxygen levels
- hand sanitizer readily available throughout the office
- all surfaces: door handles, bathrooms, light switches, etc. thoroughly wiped down after every single usage
- plexiglass shield installed at the reception desk
- all magazines, chargers, and toys removed to prevent cross contamination
- chairs in reception room set apart at appropriate distances
Upgraded Personal Protective Equipment (PPE)
- N95/KN95 and surgical level masks for clinical team members
- gowns/lab coats that are cleaned and sterilized
- upgraded eye protection (goggles/face shields)
- masks for administrative team members
-concierge-level service providing “car-to-chair” check-in, via phone and texting
- prescreening form sent to patients prior to their appointment
- ability to pay copayment online
- “touchless” check out system (Apple Pay, self card insert, electronic receipts, etc.)
Scheduling Your Appointment:
We have made some adjustments to our scheduling system. Appointments will be longer in time to accommodate newcheck in procedures and for extra infection control measures. To allow for social distancing, we will stagger the start ofappointment times, and reserve certain times for our patients who are high risk.
Before You Come In:
We will send you a short, pre-screening form that you are required to fill out and return to us two days before you come in. If you or anyone in your household has exhibited any of the following during the prior 14 days, please call us toreschedule your appointment: Cough • Fever • Flu-like symptoms • Gastro-intestinal issues • Sore throat • Loss ofsense of smell or taste
Additionally, if you or a family member have traveled overseas, OR have potentially been exposed to someone withCOVID-19 in the last 14 days, we ask you to call our office to delay your appointment.
*Please reconfirm your insurance benefits with your employer.We are finding that many dental plans havechanged as a result of recent events.
Day of Appointment:
The extra care taken to properly complete our new prescreening and disinfection tasks is time consuming. For thatreason, it is more important than ever for us to stay on schedule, and for our patients to arrive on time. If you will bemore than 10 minutes late, you will need to reschedule your appointment. We will be strictly adhering to thispolicy. Please also be aware that your appointment length of time may be longer than previously, due to the new safetyprecautions we are implementing.
Curbside Check-in: We ask you to arrive 5 minutes before your appointed time and text or call us from your car to tell usyou have arrived. One of our team members will come to your car and escort you to the office where they will checkyour temperature with our “touchless” thermometer and reaffirm your answers on the prescreening form. If you have atemperature of over 100, we will ask you to postpone your appointment.
Please wear a mask to enter our office from your car. To promote social distancing and limit the number of people inour office at one time, we ask that you come to the appointment by yourself. One parent or caregiver is welcome toaccompany a child or family member needing assistance.
Our team will be wearing more protective gear than you are accustomed to seeing. Scrubs, surgical gowns, faceshields, and gloves will be worn to offer the highest protection possible. While unfortunately more impersonal andmasking our smiles while speaking with you, please know that this is all to keep everyone safe. Our smiles are still thereunder the masks, you’ll see it in our eyes!
Due to the increased PPE, the office may be set to a cool temperature to keep the team comfortable. We want you tobe comfortable too, so please dress accordingly.
The exam room will be thoroughly cleaned and sterilized before you enter. We will ask you to wash your hands for 30seconds and swish with a disinfectant rinse, such as Peroxil, for 60 seconds before your appointment begins.
Check-out Protocol: When we confirm your appointment, Amy will let you know the estimated fee or copayment that willbe due. As always, we will do our best to verify any insurance coverage beforehand for you. To help maintain socialdistancing, we ask you to pay prior to the appointment via our secure Text to Pay system, or bring a prewritten check in with you.
If treatment is recommended by Dr. Cox, Amy will call you directly after you return home to present the treatment plan,all fees, and schedule the appointment.
If you experience any symptoms of COVID-19 within 14 days following your appointment, please call the office to alertus.
While seemingly exhaustive, we want to keep you informed of everything we are doing to make your experience as safe as possible. This is all very new and strange - PLEASE don’t hesitate to ask us any questions at all! We want you tofeel as comfortable as possible.
We truly appreciate your cooperation and understanding with these many changes. We have always set the higheststandards in the treatment that we provide to you, and now, more than ever, we are prepared to welcome you all back(in our new home!) safely.